PRIVACY POLICY

Depending on the nature of the interaction, the Hotel may collect information such as:

The Hotel may use personal information for legitimate purposes including:

• Processing and managing reservations
• Providing accommodation and Hotel services
• Completing guest registration and verification
• Communicating with Guests regarding reservations and services
• Processing payments, refunds and invoices
• Providing requested room-service, restaurant, laundry or other services
• Responding to enquiries, complaints and feedback
• Maintaining Hotel records
• Improving guest services and operations
• Maintaining safety and security
• Preventing fraud, misuse and unlawful activity
• Complying with applicable legal and regulatory requirements
• Responding to lawful requests from government authorities or law-enforcement agencies
• Other purposes communicated to the Guest and permitted under applicable law

The Hotel will seek to process personal information only for appropriate and legitimate purposes.

Depending on the circumstances, personal information may be processed where:

• It is necessary to provide a service requested by the Guest
• It is necessary to fulfil or administer a reservation or transaction
• Processing is required for compliance with applicable law
• Processing is necessary for legitimate Hotel operations, including security and fraud prevention, to the extent permitted by law
• The Guest has provided consent where consent is required

Where consent is relied upon as the basis for processing, the Guest may withdraw consent in accordance with applicable law and the procedure communicated by the Hotel.

Withdrawal of consent may affect the Hotel's ability to provide certain services where the information is necessary for providing those services.

The Hotel may share or disclose personal information where reasonably necessary for legitimate Hotel operations or where required or permitted by law.

Recipients may include:

• Hotel employees and authorised personnel
• Service providers assisting the Hotel with legitimate business operations
• Payment processors and financial institutions
• Online travel agencies and booking platforms involved in a reservation
• Technology, website or booking-system providers
• Professional advisers, where necessary
• Government authorities and law-enforcement agencies where legally required
• Other parties where disclosure is authorised or required under applicable law

The Hotel does not intend to sell Guest personal information as a commercial product.

Guests may make reservations through third-party booking platforms, including online travel agencies.

When a Guest uses such a platform:

1. 1. The platform may collect and process personal information under its own privacy policy.
2. 2. The platform may provide relevant reservation information to the Hotel so that the Hotel can fulfil the reservation.
3. 3. The Hotel's use of information received from the platform will be subject to this Privacy Policy and applicable law.
4. 4. Guests should review the privacy policy of the relevant booking platform for information regarding its independent processing activities.

The Hotel may use third-party payment processors, banks or other financial service providers to process payments.

Where payment information is processed directly by a third-party payment service provider, the Hotel may not have access to the Guest's complete payment credentials.

Guests should refer to the applicable payment provider's privacy and security policies for information regarding its processing of payment data.

The Hotel's website may use cookies or similar technologies where required for website functionality, security, analytics or other legitimate purposes.

Cookies may help the website:

• Remember certain preferences
• Maintain website functionality
• Understand website usage
• Improve website performance
• Support security and technical operations

The actual cookies and technologies used may depend on the Hotel's website configuration and third-party services integrated into the website.

Where applicable, Guests may manage cookie settings through their browser or through controls provided on the website.

Where permitted by applicable law, the Hotel may communicate with Guests regarding Hotel services, offers, promotions or other relevant information.

Where consent is required for promotional communications, the Hotel will obtain the appropriate consent.

Guests may request to stop receiving promotional communications by contacting the Hotel or by using the unsubscribe mechanism provided in the communication, where available.

Stopping promotional communications will not necessarily stop essential communications relating to an existing reservation, payment, cancellation, security or other transaction.

The Hotel may retain personal information for as long as reasonably necessary for the purposes for which it was collected, including:

• Completing and maintaining reservation records
• Accounting and financial recordkeeping
• Compliance with legal and regulatory requirements
• Handling disputes or complaints
• Maintaining security records
• Protecting the Hotel's legal rights
• Other legitimate operational purposes

Retention periods may vary depending on the nature of the information and the purpose for which it is retained.

When personal information is no longer required and there is no legal or legitimate reason for continued retention, it may be deleted, anonymised or otherwise disposed of in accordance with applicable procedures and law.

The Hotel takes reasonable measures appropriate to the circumstances to protect personal information against unauthorised access, misuse, loss, alteration or disclosure.

Such measures may include administrative, technical and physical safeguards appropriate to the nature of the information and the Hotel's operations.

However, no electronic transmission, storage system or security measure can be guaranteed to be completely secure.

Guests should therefore avoid sending unnecessary sensitive information through unsecured communication channels.

Subject to applicable law, a Guest may have rights relating to their personal information, including rights concerning:

• Access to information about personal data processed by the Hotel
• Correction or updating of inaccurate information
• Erasure of personal information in circumstances permitted by law
• Withdrawal of consent where processing is based on consent
• Grievance or complaint redressal
• Other rights available under applicable data-protection law

The specific availability and scope of these rights may depend on the applicable law and the circumstances of processing.

The Digital Personal Data Protection framework requires mechanisms through which Data Principals can exercise applicable rights and submit grievances.

A Guest may contact Hotel Jindal regarding personal-data requests, privacy concerns or complaints using the contact details below.

To protect Guest information, the Hotel may need to verify the identity of the person making a request before providing information or acting upon a request.

The Hotel will endeavour to respond to legitimate privacy requests within the period required under applicable law.

The Hotel may process information relating to children where necessary for providing accommodation and services, completing guest registration, ensuring safety, complying with legal requirements or for other purposes permitted by applicable law.

Parents or lawful guardians are responsible for providing accurate information relating to accompanying children.

The Hotel will handle children's personal information in accordance with applicable legal requirements.

The Hotel may disclose personal information where required or permitted by applicable law, including where disclosure is necessary to:

• Comply with a legal obligation
• Respond to a lawful government or law-enforcement request
• Protect the safety of Guests, employees or other persons
• Prevent or investigate fraud or unlawful activity
• Protect the Hotel's legal rights and property

The Hotel may use third-party service providers whose systems or infrastructure may be located outside India.

Where personal information is transferred outside India, the Hotel will handle such transfers in accordance with applicable Indian law and any applicable requirements relating to cross-border processing.

The Hotel's website or communications may contain links to third-party websites or services.

The Hotel is not responsible for the privacy practices, content or security of independent third-party websites.

Guests should review the privacy policies of third-party websites before providing personal information to them.

The Hotel may update this Privacy Policy from time to time to reflect changes in:

• Hotel operations
• Technology
• Services
• Applicable laws or regulations
• Data-processing practices

The updated version will be published or otherwise made available through appropriate channels.

The "Last Updated" date at the beginning of this Privacy Policy indicates when the policy was most recently revised.